Store Policy

Customer Care

TabbyKat Studio is committed to providing a high quality service to our customers. We aim to set clear standards of service and to regularly review and improve performance. We operate in an ethical manner treating customers, employees and suppliers as we would like to be treated. We are fully committed to treating people as individuals, providing equality of opportunity for all our employees and equal treatment for our customers

Privacy & Safety

This privacy notice is for visitors to our website.  It sets out how we use personal data that we hold about you and gives information on how to exercise your legal rights. In this notice ‘we’ and ‘our’ means TabbyKat Studio which operates this platform. 

Personal data can include:

* Your name, address, year of birth or title
* Debit or credit card details
* Information about your devices, such as IP address
* How you browse our websites
* Details of products or services you purchase 

 

What data do we process about our visitors?

We collect data about our website’s visitors using technology such as cookies, device IDs, IP addresses and location data. This can include information about your location, the type of device you are using and your online browsing history. If you would like to know more about our use of cookies and how to manage them, please read our Cookie Notice.

We can also access information from social media activity such as when you ‘like’ the website, share content or follow us on Twitter. When you sign in to the website using social media you grant permission to the social network to share some of your details with us. Depending on the network this will include basic account information such as name, email address, date of birth and any other details you choose to share according to your particular social media account settings.

What do we use this data for?

  • ​Verifying your identity (for example when you return to the website and have already logged in).

  • Improving the design and style of the website.

  • Informing you about products, services or promotional offers that you might find interesting if you have chosen to receive these type of communications.

  • Sending you service messages about your subscription or account registration, for example if you have clicked a password reset link.  This could be by email, overlay on the website or push notification.

  • Dealing with, and responding to you about, a comment you have submitted for or on our message boards, blogs and other such user generated content facilities.

  • Enabling you to share our content with others using social media or email.

  • Communicating (and personalising such communication) with you through our newsletters, but only those you have consented to receive.

  • Administering competitions and informing you if you have been successful in any competitions or promotions.

  • Compiling customer reviews.

  • Conducting market research.

  • Sending a product to your home address.

  • Granting you access to a subscription.

  • Dealing with any query or complaint you submit to our customer services team. Only provide sensitive data (such as information about your health, race or religion) if you are happy to consent to our using it to manage your enquiry

How we may contact you

From time to time we may contact you by email or push notification to give you service information. For example if your subscription is coming to an end, or your payment method has expired.

If we have your permission we may also send you newsletters or emails about our events, subscription benefits or offers.

Occasionally we may ask you if you would like to participate in market research, or respond to you if you have made a complaint or have logged a query.

What is our legal basis for processing personal data?

Consent.

We will only use your personal data for advertising and marketing, personalisation of content and services, analytical purposes and to track eCommerce purchases if we have your specific consent to do so. This includes the use of data provided by you and our partners for profiling purposes in order to generate revenue from you so we can improve our products and services.

If you have given us consent to send you specific newsletters, you can unsubscribe from these at any time by clicking unsubscribe at the bottom of each email, or by logging into your account and managing your email preferences.

Legitimate interests.

The legitimate interest pursued by us to analyse our website traffic in order to maintain the service, for example monitoring successful page loads or error messages.

Performance of a contract

When you purchase a subscription or buy another product or service from us, we will need to process your details in order to supply the item to you (for example, to deliver a product to your home, we would need to use your name and address).

How can you access and update your personal information?

If you are a registered user or subscriber, you can update your personal information by signing in to your account page or through your social network provider. In all other cases, please contact customer services.

You can ask for a copy of the personal information we may hold about you, or for your data to be deleted via customer services.

How long do we keep your personal information for?

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.

Please note that if your account appears to have not been used for 12 months, we will try and contact you to check whether it is still in use and/or we will delete it. Please note that any comments associated with your account will also be deleted.

If you do not read the newsletters that you have subscribed to, we will suppress your name from the relevant list after 6 months.

If you do not complete a social registration the data you entered as part of that registration will be deleted within 24 hours. Data from any other incomplete registration or subscription attempt will not be stored.

If you purchased a subscription, we will retain your data for at least 12 months after your subscription ends in case there are any outstanding billing or other customer service issues.

A record of a customer service query is retained for at least three years from the date it was submitted to us.

We retain cookie data and corresponding third party data for 13 months from when it was collected from your device.

We may need to retain your data for a longer period if there is a legal claim or if we are required to so by any regulation.

Who will we share your personal information with?

We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies' lawful requests for information.

Your personal details may be shared with third party organisations who have been contracted to provide services which include processing data. For example, to send you the emails you have signed up for. Only companies who can provide adequate safeguards will be used to ensure your data is stored and handled securely.

We may also have to release information because of a legal requirement on us or pursuant to a court order.

We may transfer, sell or assign any of the information described in this Privacy Notice to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.

Using children’s personal data

We do not aim our services to children under the age of 13. We do not allow children under 18 to register an account with us.

Your rights

Right of access – you have the right to request a copy of the data that we hold about you.

Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

Right to be forgotten – you can ask for the data we hold about you to be erased from our records.

Right to restriction of processing – you can ask for us to restrict the way we process your data.

Right of portability – you have the right to have the data we hold about you transferred to another organisation.

Right to object – you have the right to object to our processing your data where we are relying on a legitimate interest in order to process it.

Right to withdraw your consent – you have the right to withdraw your consent at any time.

Please note that these rights are not absolute and certain exemptions apply.

Exercising your rights, asking questions and raising concerns:

In the first instance, please submit your request using our online form available here: Customer Services

 

COOKIES

This cookie notice is for visitors to our website. It sets out how we use cookies. In this notice ‘we’ and ‘our’ means TabbyKat Studio which operates this platform. 

What are cookies?

For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers, tablets or mobile devices. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.

Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Some data collected is designed to detect browsing patterns and approximate geographical location to improve user experience.

Some websites may also use web beacons (also known as pixels or tags) to collect information, which are embedded in images. Web beacons only collect limited information, including a cookie number, a timestamp, and a record of the page on which they are placed. Websites may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign (for example by counting the number of visitors).

Information collected by cookies is now classed as personal data.

 

How do we use cookies?

We collect a number of cookies from our users for various reasons, not least to track our own performance – but also to let us serve you content tailored to your own specifications, hopefully improving your overall experience of the website. Amongst other things, the cookies we use allow users to register to make comments, allow us to calculate how many visitors we have and how long they stay on our site.

We do our utmost to respect users’ privacy. We use cookies to monitor and improve our services, but they do also allow us to sell advertising campaigns that are tailored to your interests and reading behaviour on our website, which helps keeps our content free to our readers. We sometimes include links on our site to goods and services offered by third parties and we may be paid some commission if you subsequently decide to make a purchase. Cookies may be used to track your visits to third party sites to help ensure that we are paid the correct amounts. Please note that these commercial arrangements do not influence our editorial content in any way.

We believe that your experience of the site would be adversely affected if you opted out of the cookies we use.

What types of cookie are there and which ones do we use?

 

There are two types of cookie:

  • Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

  • Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.

 

Cookies also have, broadly speaking, four different functions and can be categorised as follows: ‘strictly necessary’ cookies, ‘performance’ cookies, ‘functionality’ cookies and ‘targeting’ or ‘advertising’ cookies.

Strictly necessary cookies are essential to navigate around a website and use its features. Without them, you wouldn’t be able to use basic services like registration or shopping baskets. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.

 

Here are some examples of how we use functionality cookies:

  • Storing your user preferences on Your Account page

  • Remembering if you've been to the site before so that messages intended for first-time users are not displayed to you.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments